Refund and Returns Policy – Theory Academy

Overview

Theory Academy has a discretionary Refund Policy. You hereby acknowledge and agree that, despite reference to a refund policy, that Theory Academy has a standard no-refund policy. Like most website businesses, we do not grant refunds because the economic cost of opening, establishing, processing and maintaining a customer’s account, practice material as well as incurring other 3rd party costs. Therefore, we issue refunds only in rare, meritorious cases, in our sole and exclusive discretion. We issue a refund for qualifying customers of the Pass Guarantee Programme at which only the cost of the booking (£23) is refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@theory.ac.

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Refund & Return Policy